These services include:
- Deployment, which involves providing assistance with hardware and software requirements; planning and installation of the Bigfix server and MaaS360 Administration Portal, MaaS360 CloudExtender, console, and relays; agent testing; deployment of agents and MaaS360 mobile application; and project management. Service options include: remote (16 hours), standard (32 hours), advanced (40 hours).
- Optimisation, which includes reviews of hardware, configuration and settings of the Bigfix server and database, MaaS360 Administrative Portal and CloudExtender; overall deployment usage, best practices for consoles and agents, MaaS360 mobile application; relay deployment details, configurations and bandwidth throttling; performance testing for server insertion rates, console refresh rates, agent responsiveness, and other performance metrics. Service options include: remote (4 hours) and advanced (24 hours).
- Upgrade, which typically includes reviews of upgrade processes, potential changes of behaviour, requirements, and features; pre-upgrade health checks; review of your current configuration including the impact on customized integrations; assistance with planning and/or performing component upgrades; post-upgrade health checks; and project management. Service options include: remote (4 hours) and advanced (24 hours).